Refund policy
Return and Refund Policy
At Sips, Stitches & Sass, every item is uniquely custom-made and printed specifically for you as soon as you place an order. Because we do not hold inventory and items are produced on demand, we are unable to accept returns or exchanges for buyer's remorse, wrong size selections, or incorrect color choices. We highly encourage you to review the detailed sizing charts on our product pages before completing your purchase to ensure the perfect fit.
Incorrect Shipping Addresses If an order is returned to sender or lost in transit due to an incorrect or incomplete address provided at checkout, we are unable to issue a refund or free replacement. If you would like the item reshipped, you will be responsible for the replacement cost.
Damaged, Defective, or Misprinted Items We stand by the quality of our products. If your order arrives damaged, defective, or with a manufacturing error (such as a misprint or incorrect design), we will gladly issue a free replacement or a full refund.
To request a replacement or refund for a defective item:
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Contact us at stephaniethomason1230@gmail.com within 30 days of the item's delivery date.
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Include your order number and a clear, well-lit photograph showing the issue. If multiple items are affected, please ensure all affected items are visible in a single photo.
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Once we confirm the defect, we will process your replacement or refund immediately. There is no need to mail the defective item back to us!
Lost Packages If your tracking information indicates that your package was lost in transit and never delivered, please reach out to us at stephaniethomason1230@gmail.com within 30 days of the estimated delivery date so we can make it right with a replacement.